Frequently Asked Questions (FAQ)

How long does delivery take?

Delivery times vary depending on your location. Orders generally arrive within 7 to 15 business days. You will receive a confirmation email with your tracking number once your order has been shipped.

How can I track my order?

Once your order is shipped, you will receive an email with your tracking number. You can use it to track your package directly on the carrier's website or through the link included in the email.

Can I return or exchange my order?

We accept returns within 30 days of receiving the product, as long as it is in its original condition, unworn, and in the original packaging. To start a return, please contact us at our support email.

Are my payments secure?

Yes. All transactions at Dixon Sole are protected with SSL encryption. We accept credit/debit cards, Shop Pay, PayPal, and more. Your financial information is never stored on our servers.

How do I choose the right size?

Each product includes a size guide on the product page. If you are unsure, we recommend sizing up. You can also contact us and we will be happy to help you find the right fit.

Do you ship internationally?

Yes, we ship to multiple countries. Shipping costs and delivery times vary by destination and are calculated automatically at checkout.

What if my order arrives damaged or incorrect?

We are truly sorry if this happens. Please contact us within 48 hours of receiving your order with photos of the product and your order number, and we will resolve the issue immediately.